Patron Services & Benefits
The Colony Theatre provides many services to our patrons.
You may exchange tickets using the following options: Via Telephone: Can't attend your regular subscription performance? Call our Box Office at (818) 558-7000, ext. 15. We'll help you find a date that works better for you. If something comes up at the last minute, call us up to 15 minutes before the performance, and we'll gladly exchange your tickets for a small fee of $1.50. (Subscribers get free ticket exchanges.) We can mail your new tickets at no cost to you or, if you prefer, we can hold them for you at Will Call. Performance dates and seating locations are subject to availability. Via Mail: It is not necessary to mail your tickets to us. Save your stamp! However, if it's easier for you to exchange your tickets through the mail, just send us a note with your name and ticket change request. Via Fax: You can also fax your name and change request to us at (818) 558-7110. At the Box Office: You may make your ticket exchange at the Box Office any time during regular Box Office hours, which are Tuesdays through Saturdays, from noon to 6 pm.
There is ample free parking located inside the East Parking Garage. Enter the East Parking Garage on Third Street between Magnolia and Cypress and follow the signs above to The Colony Theatre. Here's more detailed information about parking and directions.
SPECIAL ACCESS & SERVICES
The Colony Theatre is ADA compliant. If you are in a wheelchair and unable to transfer, cannot climb stairs, or require other special seating, please let the Box Office staff know at the time of purchase. Assisted Listening Devices are available on a "first come, first served" basis in the lobby on the day of your performance. Our listening devices are not compatible with other hearing aid devices.
Refreshments are available one hour prior to each performance, as well as during intermission of each show. We offer a variety of baked goods, as well as an assortment of candies and mints at our concessions counter, located in our spacious and comfortable lobby. Coffee, water and sodas are also available.
UNABLE TO USE YOUR TICKETS?
If you are unable to attend a show, please consider giving your tickets to a friend or family member who may enjoy the performance. (There is no need to give them the tickets. We can reprint them at Will Call.) If you prefer, you may donate your tickets to The Colony Theatre for resale. Tickets may be donated for resale by phone up to 15 minutes before curtain time. The value of your tickets will be acknowledged as a charitable contribution.
LOST YOUR TICKETS?
DON'T WORRY! We offer FREE ticket replacement for all lost or destroyed tickets - even if you arrive at the theatre and discover you've left them at home. No need to call us - just show up before the performance, and we'll re-print your tickets.